Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a Canadian casino site? This page tells you how to reach us and what we can help with.
How to reach us
The quickest way to contact the Best Casinos Canada team is by email at [email protected]. We read every message and aim to reply within a couple of business days. If your enquiry relates to a specific brand or bonus offer, mention the casino name and the date you're writing so we can check the details against our current records.
What we can (and can't) help with
We're an independent comparison site, not a casino operator, so there are limits to what we're able to sort out directly. Here's a quick guide to where to go:
- Questions about our rankings or reviews — email us directly, we're happy to explain how we assessed a casino such as Cashed, SlotsGem or WinnerIsland, and what factors like payout speed, licensing or game selection played in the score.
- Account, deposit or withdrawal issues at a casino — these need to go to that casino's own support team, since we don't hold player accounts or process payments ourselves.
- Bonus terms or wagering questions — check the operator's terms and conditions first; we can point you to general guidance but can't override a casino's own rules.
- Corrections or updates — if you've noticed outdated information, such as a bonus that's changed or a payment method that's no longer offered, let us know and we'll verify it.
- Responsible gambling concerns — see our Responsible Gambling page for support resources and tools to manage your play.
Before you write in
A few things that help us respond faster:
- Tell us which casino or page your message relates to.
- Include screenshots or dates if you're reporting an error or a payout delay you experienced elsewhere.
- Check our Terms and Conditions and About Us pages first, some general questions about how we operate and how we're funded are already answered there.
Feedback shapes what we publish
Reader input matters more than most people expect. If you've claimed a welcome offer from a name on our list, played through a live-dealer table, or waited longer than expected for a withdrawal, that kind of feedback helps us keep our comparisons honest and current. We factor genuine reader reports into how often we revisit and re-check listings, alongside our own research into licensing, banking options and game libraries across the Canadian market.
A quick note on what we do
Best Casinos Canada compares real-money casino sites available to players in Canadian provinces, focusing on how quickly sites process withdrawals, what games and software providers they run, and how their bonus terms actually work. Some of the operators we list pay us a commission if you sign up through our links, this never decides the order they appear in or the rating they receive. If you'd like to understand our review process in more depth, our team details are on the About Us page.