by Molly Gordon | Feb 15, 2010 | Authenticity, Getting clients, Selling, Service, Small business
First, can I just say that I hate the term “upsell”? I mean, who wants to ask every client or customer, “Do you want fries with that?” I’m betting not you. But it’s a convenient term. And I figure the more we can decontaminate the...
by Molly Gordon | Apr 4, 2007 | Emotional intelligence, Self-employment, Selling, Service, Success
Look Ma, No White Shoes! You’ve heard the jokes and seen the cartoons about used car salesmen in white shoes and belts and loud plaid jackets. Yikes! For many of us this is the archetype of overt selling. As a result, your business, like mine, may have been keeping...
by Molly Gordon | Mar 17, 2006 | Service, Spirit
“Be soft in your practice. Think of the method as a fine silvery stream, not a raging waterfall. Have faith in its course. It will go its own way, meandering here, trickling there. It will find the grooves, the cracks, the crevices. Just follow it. Never let it...
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