What’s in the Water?
Guidance for Swimming Against the Stream
In waking up to whiteness, there are questions to answer and ideas to confront. Molly’s insights bring perspective and clarity.
Yay! Comments are back
Thanks to the intrepid elves (Inessa and Debbie) and support from MovableType, the comment function is working again. So come on down. Speak your mind.
Blog Woe and Intrigue: I Need Your Help
Yikes. I do believe that this blog is suffering from operator-induced glitches. In plain English, that means I've screwed some things up while tweaking others. Most maddening -- because I want to hear what you think about the topics here -- is that the comment...
En route to Lima
Greetings from the International Terminal of Atlanta/Hartsfield International Airport. I'm here to join a group of wild and wonderful women from around the USA, members of the Web Women Giving Circle, for a trip to Lima and surrounding communities, where we will be...
The Most Important Work
What if the gap between the most important work you can do and taking exquisite care of your just-right customers were as short as the distance from your heart to your hands? If customers will stand in line for Johny, they'll stand in line for you. [Thanks to Barry...
Get Unstuck by Changing Channels
Getting unstuck can be as easy as changing channels. We've all experienced the insights, solutions, and inspirations that occur at odd moments when we've forgotten or finally surrendered a problem that had been plaguing us. Why not cultivate these "Aha's" by learning...
9 Tips for Managing Overwhelm
While it may be tempting to think that we can order our lives and work once and for all, shift happens. For me, it often happens with at least some symptoms of overwhelm. Here are some things I've learned (and am currently revisiting) about managing overwhelm. 1....
Selling, the Start of a Beautiful Relationship
When DJ Dougherty at Peninsula Subaru sold me my Subaru Legacy wagon (a black beauty named Blanche) a few years ago, it was the start of a beautiful relationship. Say what? It began when DJ, one of four dealers I'd contacted through the Internet, paid attention to...
Reach Out and Touch Someone: Snappy Copy Begins with a Commitment to Service
A few weeks back a client in one of my coaching groups asked for help selecting phrases for her home page that would get first time visitors to enter the site for more information. Rather than trying to think up clever, "sexy," inviting phrases, we started asking, how...
Strategies for Setting Prices that Fit Just Right
There is an implicit relationship between setting prices and value. We expect to pay more for gourmet food than for fast food and for a luxury car than for an economy model. At the same time, value is a matter of opinion, not fact. I prefer a new Subaru to a '95...